These Terms and Conditions govern the provision of services by Unreal Productions (“Unreal Productions”, “we”, “our”, “us”) to any client (“Client”, “you”, “your”).
By engaging our services, accepting a quotation, paying an invoice, signing a proposal, or otherwise instructing us to commence work, you agree to these Terms and Conditions.
Unreal Productions provides services including but not limited to:
Service inclusions, deliverables and timelines will be outlined within project proposals, quotations, invoices, or written correspondence.
All quotations are valid for 30 days unless otherwise specified. Quotes are based on the information supplied by the Client at the time of preparation. Should project requirements change, Unreal Productions reserves the right to revise pricing accordingly. Additional work outside the agreed scope may be charged separately.
A deposit may be required before project commencement. Upon receipt of a deposit and commencement of work, the deposit becomes non-refundable as it covers:
Where work has commenced and the Client elects to cancel the project, Unreal Productions reserves the right to retain the deposit and invoice for any additional work completed beyond the deposit value. Nothing within these Terms limits any rights available under Australian Consumer Law.
The Client may cancel a project by providing written notice.
Upon cancellation:
Unreal Productions may terminate a project where:
The Client agrees to:
The Client warrants that any content provided to Unreal Productions:
The Client indemnifies Unreal Productions against claims arising from content supplied by the Client.
Project timelines rely on timely communication and feedback. Unreal Productions is not responsible for delays caused by:
Projects inactive for more than 30 days due to client delay may be archived or rescheduled. Additional fees may apply to reactivate dormant projects.
Ownership of final deliverables transfers to the Client upon full payment of all outstanding invoices. Until full payment is received:
Unreal Productions retains ownership of:
Unless otherwise agreed, Unreal Productions may display completed projects within its portfolio, marketing materials, social media, and promotional activities.
Where hosting services are provided:
Unreal Productions will take reasonable measures to maintain service availability but does not guarantee uninterrupted operation. Hosting services may be suspended where invoices remain unpaid. The Client acknowledges that temporary interruptions may occur due to:
Maintenance services may include:
Maintenance plans are ongoing subscriptions unless otherwise specified.
Unused support time does not roll over unless agreed in writing.
Emergency work or requests outside the maintenance scope may incur additional charges.
SEO services are provided on a best-efforts basis.
The Client acknowledges that:
Ranking fluctuations may occur due to:
SEO services generally require ongoing implementation over several months before meaningful results are observed.
No guarantee is made regarding specific ranking positions.
Unless otherwise agreed:
Fees paid for completed monthly SEO work are non-refundable.
Unreal Productions may utilise artificial intelligence tools to assist with content creation, drafting, coding, optimisation, research, or productivity.
All AI-assisted outputs are reviewed prior to delivery where reasonably practicable.
The Client acknowledges that AI-generated content may contain inaccuracies and remains responsible for reviewing and approving final content before publication.
Projects may utilise third-party providers including:
Unreal Productions is not responsible for:
Domain registration fees are generally non-refundable once registered.
Invoices are payable according to the payment terms stated on the invoice.
Late payments may result in:
Unreal Productions reserves the right to charge reasonable recovery costs associated with overdue accounts.
Clients agree to contact Unreal Productions before initiating a chargeback or payment dispute.
Where services have been delivered in accordance with agreed terms, Unreal Productions reserves the right to contest chargebacks and recover associated costs.
To the maximum extent permitted by law:
Nothing within these Terms excludes statutory rights under Australian Consumer Law.
To the maximum extent permitted by law, Unreal Productions shall not be liable for:
Where liability cannot be excluded, it is limited to the amount paid by the Client for the relevant service.
The Client agrees to indemnify and hold harmless Unreal Productions against claims, losses, damages, liabilities, costs, and expenses arising from:
Unreal Productions shall not be liable for delays or failures resulting from events beyond our reasonable control, including:
Affected obligations will be suspended for the duration of the event.
Collection and use of personal information is governed by our Privacy Policy.
By engaging our services, you consent to the collection and use of information in accordance with that policy.
Unreal Productions may update these Terms and Conditions from time to time.
Updated versions will be published on our website and become effective upon publication.
These Terms and Conditions are governed by the laws of New South Wales, Australia.
Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
