Privacy Policy

Last Updated: June 2026

Unreal Productions (“we”, “our”, “us”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and protect personal information.

1. Information We Collect

We may collect personal information including:

  • Full name
  • Business name
  • Phone number
  • Email address
  • Postal address
  • Billing information
  • Payment information
  • Website details
  • Social media information
  • Project requirements
  • Communications and correspondence

 

We may also collect technical information including:

  • IP address
  • Device information
  • Browser type
  • Operating system
  • Referring websites
  • Website usage data
  • Cookies and tracking information

2. How Information Is Collected

Information may be collected when you:

  • Contact us through our website
  • Submit a quote request
  • Engage our services
  • Subscribe to newsletters
  • Complete forms
  • Communicate via email, phone or social media
  • Access our website

3. How We Use Information

We may use personal information to:

  • Provide requested services
  • Manage projects
  • Process invoices and payments
  • Deliver support services
  • Improve website performance
  • Respond to enquiries
  • Send service updates
  • Provide marketing communications
  • Meet legal and regulatory obligations

4. Cooking and Tracking Technologies

Our website may use:

  • Cookies
  • Google Analytics
  • Google Search Console
  • Google Tag Manager
  • Microsoft Clarity
  • Meta Pixel
  • Other analytics and marketing tools

 

These technologies help us understand website performance, user behaviour and marketing effectiveness.

Users may disable cookies through browser settings; however, some website functionality may be affected.

5. Marketing Communications

Where permitted by law, we may send:

  • Newsletters
  • Promotional offers
  • Service updates
  • Marketing communications

 

Recipients may unsubscribe at any time using the unsubscribe link or by contacting us directly.

6. Disclocure of Personal Information

We may disclose information to trusted service providers including:

  • Website hosting providers
  • Payment processors
  • Software vendors
  • Email service providers
  • Cloud storage providers
  • Contractors and subcontractors
  • Marketing platforms
  • Legal and accounting advisors

 

We do not sell personal information to third parties.

7. Overseas Disclosure

Some third-party providers may store or process information outside Australia.

These providers may include services operated by companies such as:

  • Google
  • Microsoft
  • Cloudflare
  • OpenAI
  • Meta
  • Stripe
  • Xero

 

Where overseas disclosure occurs, we take reasonable steps to ensure information is handled appropriately.

8. Client Website Access Credentials

Where clients provide website, hosting, email, domain or platform login credentials:

  • Information will be used solely for service delivery.
  • Access will be restricted to authorised personnel.
  • Credentials may be retained for ongoing support purposes.
  • Clients remain responsible for maintaining secure passwords.

 

Clients may request credential deletion where practical and legally permissible.

9. Data Retention

Personal information will only be retained for as long as reasonably necessary to:

  • Deliver services
  • Meet legal obligations
  • Resolve disputes
  • Maintain business records

 

When no longer required, information will be securely deleted or de-identified where practical.

10. Security

We take reasonable measures to protect information from:

  • Unauthorised access
  • Misuse
  • Interference
  • Loss
  • Modification
  • Disclosure

 

Security measures may include:

  • Password protection
  • Encryption
  • Access controls
  • Secure hosting environments
  • Regular software updates

 

Despite these measures, no online transmission or storage system can be guaranteed completely secure.

11. Access and Correction

You may request access to personal information held about you.

You may also request correction of inaccurate, incomplete or outdated information.

Requests may be submitted using the contact details below.

12. Request Deletion

You may request deletion of personal information where permitted by law.

Certain information may need to be retained for:

  • Accounting purposes
  • Legal obligations
  • Contractual requirements
  • Fraud prevention

13. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of those websites and encourage users to review their privacy policies.

14. Complaints

If you believe we have breached applicable privacy laws, please contact us.

We will investigate complaints and respond within a reasonable timeframe.

15. Contact Information

16. Changes To This Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website and become effective immediately upon publication.